Delivery Times: Delivery times vary based on your location and can be processed up to 30 business days. If you are in Ukraine, the delivery usually takes 2-3 days. If you have any questions, please contact us directly via email – moc.aukaeps%40ofni
Shipping Costs: The shipping is free. Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order through the carrier’s website.International Shipping: We ship worldwide! Please note that international shipping times may vary due to customs processing. 
Payment Information:We offer a variety of secure payment methods to make your shopping experience convenient:Accepted Payment Methods:• Credit/Debit Cards: We accept Visa and MasterCard.• PayPal: Secure and easy payment through your PayPal account.• Bank Transfers: Available for select regions. Please contact our customer service at moc.aukaeps%40ofni for more information.Payment Security: We prioritize the security of your payment information. All transactions are encrypted and processed through secure payment gateways to ensure your data is protected.
Exchange and Return Policy of Books and FlashcardsExchange Policy: If you wish to exchange a book or flashcard set, please contact our customer service within 14 days of receiving your order. Ensure the items are in their original condition, unused, and in the original packaging.
Return Policy: If you are not completely satisfied with your purchase, you can return the items within 14 days of receipt for a full refund. The items must be in their original condition, unused, and in the original packaging. Please note that the customer is responsible for return shipping costs.
Steps to Return or Exchange:If you wish to exchange a book or flashcard set, please contact our customer service at moc.aukaeps%40ofni within 14 days of receiving your order. Ensure the items are in their original condition, unused, and in the original packaging. Exchange and Return Policy of Individual Lessons and Mini Speaking LessonsIf you have purchased Ukrainian language lessons and wish to cancel, please contact our customer service team at moc.aukaeps%40ofni as soon as possible.
Refund Policy:• Full Refund: You can receive a full refund if you cancel your lesson or course at least 48 hours before the scheduled start time.• No Refund: Cancellations made less than 48 hours before the scheduled start time are not eligible for a refund.
Return Policy of a Course• Full Refund: You can receive a full refund if you cancel your course before the scheduled start date.• No Refund: If the course has already started and the materials have become available, no refund will be issued.
How to Cancel and Request a Refund:1. Contact Us: Email our customer service at moc.aukaeps%40ofni or call with your cancellation request.2. Provide Details: Include your order number, the course name, and the scheduled start date.3. Confirmation: Our team will confirm your cancellation and process your refund, if eligible, within 5-7 business days.Note: Refunds will be issued to the original payment method. If you have any questions or concerns, please do not hesitate to contact our customer service team for assistance.