This Shipping, Payment & Refund Policy applies to products and services provided by Speak Ukrainian Ltd through the website Speak Ukrainian.
1. Shipping Information1.1 Delivery Times
Delivery times vary depending on the destination country and shipping carrier.
Orders within Ukraine are usually delivered within 2–3 business days.International orders may take up to 30 business days depending on customs processing and local delivery services.
Delivery times are estimates only and may vary due to circumstances outside our control.
If you have any questions regarding your shipment, please contact us at .moc.aukaeps%40ofni
1.2 Shipping Costs
Shipping costs and available delivery options are displayed during checkout unless otherwise stated on the Website.
1.3 Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Tracking information can be used through the relevant carrier’s website.
1.4 International Shipping
We ship worldwide.
International orders may be subject to customs inspections, import duties, taxes, or delays depending on your country’s regulations. Any customs fees or import charges are the responsibility of the customer unless otherwise stated.
2. Payment Information2.1 Accepted Payment Methods
We offer secure payment options through payment providers available on the Website, including:
● Visa● MasterCard● PayPal● Revolut● Wise● Bank transfer● Other supported payment methods
2.2 Payment Security
We prioritize the security of your payment information.
All payments are encrypted and processed through secure third-party payment gateways. Speak Ukrainian Ltd does not store full payment card information on its servers.
3. Exchange & Return Policy for Books and Flashcards3.1 Exchanges
If you wish to exchange a textbook or flashcard set purchased through our Website, please contact us within 14 days of receiving your order.
To qualify for an exchange, items must:
● be unused,● remain in their original condition,● and include original packaging.
3.2 Returns & Refunds
If you are not satisfied with your purchase made through our Website, you may request a return within 14 days of receiving your order.
Returned items must:
● be unused,● remain in original condition,● and include original packaging.
Once the returned items are received and inspected, an eligible refund will be issued to the original payment method.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
4. Amazon Purchases
Some Speak Ukrainian physical textbooks may also be available for purchase through Amazon.
Orders placed through Amazon are subject to Amazon’s own:
● payment policies,● shipping policies,● return procedures,● refund policies,● and customer service terms.
For purchases made through Amazon, customers should contact Amazon customer support directly regarding delivery, returns, refunds, or order-related issues.
5. Refund Policy for Lessons and Mini Speaking Lessons5.1 Full Refund
You may receive a full refund if you cancel a lesson or mini speaking lesson at least 12 hours before the scheduled start time.
5.2 No Refund
Cancellations made less than 12 hours before the scheduled lesson time are non-refundable.
6. Refund Policy for Online Courses6.1 Full Refund
You may request a full refund before the official course start date.
6.2 No Refund
Once the course has started and access to course materials has been provided, refunds are not available.
7. How to Request a Refund, Return, or Exchange
To request a refund, cancellation, return, or exchange:
Contact us at moc.aukaeps%40ofni Include your:● order number,● product or course name,● and relevant details regarding your request.Our team will review your request and respond within a reasonable timeframe.
Eligible refunds are typically processed within 5–7 business days to the original payment method.
8. Contact Information
Speak Ukrainian LtdWebsite: Speak UkrainianEmail: moc.aukaeps%40ofni